SAUC please help with parent email already exists error

SUAC please help, my parent has “changemyemail@scoutbook.com” and the email already exists. I tried adding a connection by searching for the correct email but the search returns no results. Any help is very much appreciated.

BSA member # 14099436
User ID # 3412898

This should be corrected now

Thank you very much for the assist! Hope you enjoy the rest of the weekend!