Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Ok you’ll want to go to the bottom where it says completions. Search for youth. Push the button for Youth Protection Training Certification. At the top there will be an option appear that says certificate. Click on that and it should open a PDF of the certificate.
Sorry - I reverted back to acronym lingo… IDG = Information Delivery Group (what BSA occasionally calls their Information Technology folks internally).
I just tested it, and it was working fine for me. Might want to try clearing your cache and see if that helps. Also, this post is 10 months old, so you might need to open a new case if it’s still an issue for you - which I believe should be done by contacting a professional at Council, now that users can’t report this stuff directly anymore.