So, I have a cub scout that had two accounts made for him. One by his parent who didn’t think it went through, and reached out to council and council created one for him (meanwhile the other one processed). No big deal- ended membership for the council created one in SB and went along my merry way.
However, both accounts are showing up in my recharter, as well as two accounts for Mom who is the Adult Lion Parent. I tried to remove the council created one but I can’t because it has a pre-paid status (all four accounts have this). The exact error message is: “Update to prepaid member record not allowed.” I reached out to our council, as we did offer complimentary memberships this fall (called Scout365), thinking it was a setting from them. The response I got was:
“found out that there is not a way to apply the prepaid status to all the other Scout365 youth on the Pack’s roster. XXXX’s is exceptional. Boss is not sure why he has a prepaid status assigned to him because it has not happened for any other Scouts that are 365. There is also no known way to remove this status from him.”
The BSA number for mom (which is the same for both her accounts is: 14660195. Lion Cubsout BSA number that is council created is: 14869801.
So based on this I just have to recharter the duplicates? Any ideas on how to fix this? I can’t believe that there is just no way. Thank you for any assistance you can provide!