Can't see Crew roster after logging in and self-adding to roster, though admin says I'm an approved Scouter w/the unit

This response is a bit too technical and does not respond to my question. When I first logged on, I could see the ENTIRE roster, adults approved, adults pending, all Venturers in the crew by first name, last initial, and position. Once I indicated I wanted to be added to the roster, I could see NOTHING, no names of anyone, period. Crew admin already sees me as APPROVED with green check mark. The question is simply how to get that to come back.

Also, more information to add. When my wife and I initially enrolled, our IDs in my.scouting.org were set up for a different council than we actually joined. The new council assigned us new IDs, and we had to go back to my.scouting.org and use Legacy Web Tools –> Manage Member ID to change them, which was glitchy. I’m wondering if Scoutbook has not merged those IDs, which is causing this problem. I saw another post on the Form that mentioned a similar issue here: