Cant transfer any cubs into the troop

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*1) Hardware: Desktop
2) Operating system Windows
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*5) Member ID & Council of person affected: 132728219 Suffolk County Council

I cannot transfer any of these cubs into our troop - all of them generate the same error: “We were not able to retrieve information from the memberId”
11680306
11680307
12139650

Please detail how you are attempting to perform the transfer. There are several options.

Scoutbook->In Council Transfer->my.scouting.org->organization manager->transfer in

You shouldn’t need to navigate without my.scouting. Simply clicking in-council transfer should take you directly to a screen where it asks you for the youth name, member ID, and DOB. What are you seeing instead?

These BSA member ID numbers do not exist. They are probably Scoutbook userIDs, which are different.

What might work better is to ask one of the pack’s Key 3 or a Key 3 Delegate to make the transfer at my.Scouting. They should be able to transfer all 3 Scouts from their Roster in my.Scouting.

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