I need to view one of my scout’s profile to help him fill out his Eagle paperwork, but all I get is the scout’s name and rank with nothing listed under the three tabs (Started, Pending Approval, and Approved). Eventually, the website pops up the word Error in red in a popup box, but there isn’t any other information about what kind of an error. I tried Chrome and Firefox, and both had the same issue.
Steps taken:
- Logged into https://scoutbook.scouting.org
- Clicked on Roster (left side menu)
- Entered a partial name on the search bar
- Clicked on the scout’s name from the list to go to Youth Profile
- The Scout’s Youth Profile comes up with just the name and rank with no other information.
I went onto my.scouting.org and verified that I’m (still) one of the key 3 for my troop. I didn’t have this problem the last time I was in here a month or so ago.
Thanks for any help!
Bryan
GSLC Troop 1262 Scoutmaster
Internet Advancement is being slow tonight. But if you wait a few minutes, the youth profile should show up.
If you are helping a Scout with his Eagle paperwork, then give this a try:
- Click on Roster
- Then check the box next to the Scout’s name.
- Click on Record Advancement.
- Select Rank, then Eagle Scout.
- Then you should see an option to “Open Eagle application for [Scout’s name[”
- Click on the Scout’s name and you will get an editable pdf file. The Scout would still need to verify the dates, etc., but it is partially filled out.
I tried those steps, but it says “No Data” when I try to select the rank.
Bryan
@BryanHilterbrand is this resolved? if not I can setup a screenshare to take a look
@DonovanMcNeil It resolved itself sometime in the evening last night, and I was able to do all of the updates and get all the information that I needed. There must have been some snipe in there somewhere. 
@JenniferOlinger I was in a hurry this time so I did it the old way, but I’m going to have to try downloading the Eagle Application PDF that you mentioned. Thanks for the tip!
Bryan
