Similar to others, multiple units from one chartered organization, but the e-mail with “Please sign” is not being received for some units (and is not in the Spam/Junk folder).
Here is our situation, and with the pattern I am seeing, it “might” suggest what the issue is and lead to a possible solution. I am also providing BSA IDs so that @edavignon @jacobfetzer, hopefully, this can be submitted to the Developers so that a solution can be created and implemented.
Council: Lake Erie Council (#440)
Three units from one Chartered Organization:
- Cub Scout Pack 3383
- Scouts BSA Troop 0383 (Boy Troop)
- Scouts BSA Troop 0222 (Girl Troop)
The Chartered Organization Representative is the same person for all three units (as it should be).
COR BSA ID: 3132050
The Committee Chair for all three units is me.
CC BSA ID: 126586883
Cubmaster BSA ID: 129468504
SM of Troop 383 BSA ID: 125683883
— The SM of Troop 383 is also the Venturing Crew Advisor for Crew 40 (i.e. the Unit Leader), chartered out of a different Chartering Organization. He received the request to sign the Crew Charter earlier, before I started the process for my three units.
SM of Troop 222 BSA ID: 3132046
To further complicate matters, the COR and the SM of Troop 222 share the same e-mail address (they are husband and wife). I am pretty sue they each have their own my.scouting.org accounts, but they both use the same underlying e-mail address.
Using Recharter 2.0, I completed and submitted the three charters, in the order shown above (Pack 383, then Troop 383, then Troop 222), within a few minutes of each other. Key 3 all received the “2022 Unit Charter Submission Complete” e-mail from “Boy Scouts of America boyscoutsofamerica@email.scouting.org”. In my case, because I’m on all three, I received three of these e-mails, one for each unit, within minutes of submitting.
As CC, I also received the “Please sign Pack 3383 Family Charter” e-mail from “Boy Scouts of America adobesign@adobesign.com”. (i.e. e-mail coming from adobesign.com, not email.scouting.org)
— This e-mail (based on the “sent” timestamp) actually was sent and arrived BEFORE the “2022 Unit Chart Submission Complete” e-mail . . . which is a little confusing. (Just casually reading e-mails . . . if I get a “please sign”, then shortly later get a “Submission Complete”, it appears as though everything is done and there is nothing I need to take action on. However, I digress . . .)
— I then completed the Adobe signature process and very shortly received an e-mail from “Boy Scouts of America adobesign@adobesign.com” (i.e. e-mail coming from adobesign.com, not email.scouting.org) with the subject line “You signed: “Pack 3383 Family Charter””. A copy of the signed charter was attached to the e-mail.
I confirmed with the COR that the “Please sign Pack 3383 Family Charter” e-mail from “Boy Scouts of America adobesign@adobesign.com” was received. (i.e. e-mail coming from adobesign.com, not email.scouting.org)
So far, so good. But here is where things get stuck.
I have confirmed with both Scoutmasters, and the COR, that none have received the “Please sign . . .” e-mail from the adobesign e-mail address for the two Troops. As CC, I should have also received the “Please sign . . .” e-mails for both Troops, but have not. (And yes, spam/junk folders have been checked.)
Here is my theory:
If a "Please sign . . . " e-mail has been sent to an e-mail address, the system will not send another one to the same address, EVEN THOUGH it is for a different Unit.
– Now, is it the BSA side that is choosing this action and not initiating a request to send another e-mail through Adobesign?, OR
– Is it the Adobesign side receiving a second (or third or more) request to send an e-mail for signature, but does not do so because it already sent one to that address?
While this theory fits my situation, it does seem to be slightly different from @JeannetteWild in the original post. I wonder if, in Jeannette’s case, there was one person of the Key 3 who is not on either of the other Charters’ Key 3, and completed the signature on that one? (Hope that sentence makes sense . . .) If so, they her situation would be the same as mine.
Again, I hope this information can be submitted to the Developers so that a solution can be created and implemented.
(Our council deadline for Charter submission is tomorrow/Friday. I would really like to resolve this so I can complete it and move on.)
