Connect to Merit Badge Counselor Button Missing

Hello!. My mom was able to connect to two different merit badge counselors prior to April 15. Our troop’s charter had expired and Scoutbook started working again. Now, my parents and I are not able to connect to a merit badge counselor.

Online view

App view

Perviously, my mom was able to add a connection in her account. She is not seeing that in her account either. What do we need to do so we can connect to a merit badge counselor. We have their BSA numbers too.

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