Our troop is just getting started with Scoutbook. Apologies if this is a rookie mistake.
I am inviting parents to connect with their scouts:
To test it, I sent a connection invite to my wife, who is not an adult leader, to connect with our son. She received the email, clicked on the link, set a new password. Worked like a charm.
Feeling confident, I sent a connection invite to a second parent in the troop who is also not an adult leader. She received the email, but there’s no personal message or link. This is all she got (I’ve blanked out the parent and scout names):
Is this a known issue? Did I do something wrong? Should I send another connection invite and hope for a better result?
I don’t want to turn parents off by repeatedly failing at the very first step in the process. I can see Scoutbook has a lot of potential for our troop.
Thanks in advance for any help you can provide!