Counseling scouts from other troops

I have some Scouts from other Troops asking if I can be their councilor How do I connect with them on Scout Book. I have an adult contact in their Troop, but between the two of us we can not figure this out.(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific)
2) Operating system
3) Browser
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome)
5) Member ID & Council of person affected
Thank you!)

Either a Troop Admin for the other Troop can connect you. Or you as an MBC can go to My Account > My Connections >Click Add at top of list - you need Scout’s BSA# (MID) and Scouts Last Name

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Thank you so much. I will try that immediately.