Cub Scout was transferred into our Pack, but doesn't show in Scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
21

Not necessarily. The connection in my.scouting just needs to be made by council personnel.

Contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to the parent(s) with only the correct BSA member ID number.

ETA: They may need to reach out to the previous council to get the connection made. I’m not entirely sure since this is an inter-council move. The SUAC folks can probably clarify that bit.

22

Thank you! I will start on that process. I appreciate your help.

23

If the scout is not in council yet that would not work, you would contact old council to make the parent relationship

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24

It’s possible that she might have the relationship set up already in the former council. If that’s the case, she should log in at my.scouting and set her old BSA member ID number as primary (using Manage Member ID).

Note: She should set her BSA member ID number back to the current council before logging back in to Scoutbook, or she might create a new Scoutbook account.

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25

Thank you for helping me transfer the scouts to my pack. Everything now appears to be working as expected.

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