Den Chief shows up in Scoutbook roster, but not in IA's

[MrM]

This seems similar to Den Chiefs missing from pack roster

We have a Den Chief that is assigned and approved to a Den, as shown in the Scoutbook Roster:

Their position is approved in Scoutbook:

• ScoutUserID=2435796
• UserPositionID=30663255
• UnitID=8503

However, when looking at the Roster in IA, they don’t show up.

Filter:

Result:

They don’t show up as an option when trying to add them to an event, either:

[jacobfetzer]

Their position needs to be approved by the troop, too.

[Bagheera]

I resolved our pack’s issue by asking a troop admin for the Den Chief’s troop to approve the position.

Some troop admins are more ScoutBook savvy than others. It may pay to ask more than one.

[DonovanMcNeil]

@Bagheera so did the pack add the DC Position? Or did the Troop?

[MrM]

I’ve been told that the position was created and approved by the Troop, and I know that it’s been approved by the Pack.

Is there any way I can check what the missing approval is? Or is there any other thing that might be off?

[DonovanMcNeil]

@MrM the position is not approved by troop - the “No” is the approval status

[MrM]

Great, thanks for checking! I reached out to the Troop again and they approved (for real this time!)

[DonovanMcNeil]

@MrM yes is approved - might take a 24 hour sync