Den Leader Login Issue

[CorwinLoreman]

So I have a parent that registered to be a Den Leader and we have been having some issues getting him accessing SB.

Timeline of events:
6/30/24 - His son registers as a new Lion Cub. Father’s MID is 140972210
9/20/2024 - He completes YPT in preparation for applying to be a DL. The MID on his YPT is 141208198. I believe he used Google Sign-in to access my.scouting.org.
9/30/24 - Registered as a Den Leader.
10/21/24 - Asked for help to merge his two MIDs here on discussion board
11/11/24 - He logs into SB using Google Sign-in and has a message that says another user is using the same email address. Same name but shows a picture of someone else from a completely different council but has the same BSA MID. Instructed him to use credentials from my.scouting.org, cannot recover them. Says record could not be located using his email address. Resent him the invite from SB, same issue.

He seems to be able to access his account using the SB app and Google Sign-in but I want him to use the proper leader tools available from using the web version. He can’t login using anything other than Google Sign-in and that takes him to someone else’s account, but the same BSA MID.

[DonovanMcNeil]

@CorwinLoreman this looks a little complex - I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

[DonovanMcNeil]

@CorwinLoreman actually I think there was enough info to solve this - have him try to log in again

[JenniferOlinger]

@CorwinLoreman The local council still needs to use the Registrar Tools to remove his parent / child “Relationship” under his secondary BSA member ID number: 140972210.

This will help to prevent future issues.

[CorwinLoreman]

As far as I can tell from what he has told me the issue is resolved. Thank you!