Den leader not connected to Scouts

Scoutbook Using Scoutbook
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User 2695196 is our den leader, but is somehow not connected to her Scouts on Scoutbook. Can you please help! Her BSA number is 13486786

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@HowardDraisen - is this person listed as a den leader on the roster at my.scouting.org?

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She is listed as the Tiger Den Leader, but the den moved up to Wolves.

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@HowardDraisen - was this used to advance the dens ?

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I already did that several days ago. It still does not work. Please correct it or email me at church bmaster@pack436.com so we can fix it together.

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Cubmaster@pack436.com

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@HowardDraisen - I just sent an email with a screen share link.

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@HowardDraisen Stephen_Hornak It looks like this BSA member number is attached to 2 Scoutbook accounts. Same full name, but different dates of birth (one DOB is for an adult, the other is for a youth).

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@JenniferOlinger - I suspected something along those lines

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@JenniferOlinger - if you could reach out to Howard on this that would be awesome. I had wanted to initiate a screen share but this seems like a scoutbook back end fix is needed.

1 Like
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@HowardDraisen I have merged her Scoutbook accounts.

When she logs in, she should log in with her my.scouting username and password – not her e-mail address.

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