Den Leader unable to Long in to Scoutbook

I have a Den leader BSA ID 14062796 who is not able to log into scout book.He logs in then gets an error message saying requested URL cannot be found.

Any idea why?
Thanks for your time!

I see no log in attempts - they have Sign in with Apple turned on - are they using that?

I’m not sure about the Apple sign in but I can check. The message is gets say error 404 on it (the page cannot be found)

He needs to log in by clicking on the “Sign in with Apple” button, Apple name, and Apple password.

Is he going to ?

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