Den leader unable to see den

I have a leader who is unable to see his den’s scouts - den 3. ID 137512990

Everyone else in the unit appears to be able to see these scouts but him. He sent me a screenshot that he is in his den leader profile and not personal family profile. I have checked the permissions on the roster and the position assignment/approval suggested in other parts of the forum, but those all appear to be set correctly. Looking for assistance. Thank you.

@JamesKumon - have him reset the filters in the roster view

@JamesKumon as Stephen said - in the SB+ Roster > have them go to Filters > Click reset no matter what the filters say

@JamesKumon - here: