I have a Committee Member that needs to retake YPT but cannot log in to his account. I have tried to reset his password multiple times but I cannot find the email in his inbox. Any suggestions?
Member ID is 131550631
His email is correct on his account also.
I have him sitting with me with his computer to try and get his sorted out.
Try using the BOT at bottom right at my.scouting.org - or council can reset the password
I’ve used the bot multiple times
Where can I reset his password? I am council registrar
I believe there is a tool in VST or ScoutNET
You should be able to reset his password using the Volunteer Support Tools
Our ASE has that access but hopefully I will soon. I figured out that his hotmail email will not allow any scouting emails to come through to him, I couldn’t send him one and he couldn’t get the password reset emails.
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