Duplicate accounts for adult

Scoutbook Using Scoutbook
1

I have an adult who has two accounts. The first one was incorrect as her birthdate was listed as her daughters. Was able to make a correct account and add her as a leader but I am unable to delete the incorrect account. How can I delete?
Thank you Becky

2

@RebeccaGolueke post the BSA #s or SB User IDs and we can look at it

3

The BSA# account we want to keep is 13996653- this lists her as a parent and Tiger Den Leader. The one we want to delete is137350018
Thank you

4

this was wrong number - but I found the right one and it is fixed

5

I have the same problem, 2 accounts and would like to delete one. BSA ID that I would like to remove is 13587950. What additional information do you require?

6

@JonTangredi that is fixed

7

Thanks for your assistance!

8

It seems there may be another account with my email address attached to it. Is it possible to remove that also?

9

It was your daughter. I put her email address on her account to match her membership records.

10

Perfect thanks again!

11

Here’s another, please:

I believe two accounts exist for a parent.

One account is SB User ID 2294831, BSA ID 13290630, connected to older son, last name begins with L.

Other account has no SB User ID or BSA ID I can find, connected to younger son in our unit. Scout’s BSA ID is 136275838.

Please merge the two. User reports email address is same on both accounts: m###.l###@comcast.net.

Please advise.

Thanks in advance!

Scouter Rob

12

@ScouterRob that is fixed

13

I’ve said this a thousand times,

THANK YOU, @DonovanMcNeil !!!

You are, as always, awesome!

Scouter Rob

14

Hi I have two families with the same issues here. Please help~

Family 1:
The older kid: BSA ID: 14445795 or SB ID 12605227
The younger kid BSA ID: 14445831 or SB ID 12605229
Parent email is the same on both: r#####.d@gmail.com

Family 2:
The older kid: BSA ID: 14442630 or SB ID 12605174
The younger kid BSA ID: 14442687 or SB ID 12605178
Parent1 email on both: j####.c#.s###@gmail.com
Parent 2 email on both: h##########301@gmail.com

Please help to merge the parent accounts for these two families. Highly appreciate it.

15

@ChihLanChan All fixed - Family 2 Father needs to use Sign in with Google. Mother needs to use username not email

16

THANK YOU!! You are awesome!!

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