Duplicate ids for Troop 1131 need fixed

Scoutbook Using Scoutbook & Scoutbook Plus
1

Troop 1131 is migrating to scoutbook. I’m trying to get parents signed on, but found duplicate ids for some of them. I listed the scout and their BSA id. Let me know if you need different information. I’m not sure how to tell if any of the duplicate accounts are associated with a userid/pwd

  1. (personal info removed do not post this) BSA# 137101267
    Jonathan used scoutbook before joining our troop.
    His mother has 2 accounts
    (personal info removed do not post this)
    Not sure how to tell which has a userid/pwd that she signed onto Scoutbook

  2. (personal info removed do not post this) BSA# 127063053
    his mother (personal info removed do not post this) has 2 ids
    Current contact information
    (personal info removed do not post this)

  3. (personal info removed do not post this) BSA id# 128263381
    his Father (personal info removed do not post this) has 2 ids. One with valid information and one empty
    Current contact Information
    (personal info removed do not post this)

  4. (personal info removed do not post this) BSA id# 129735520
    His father (personal info removed do not post this) has 3 ids
    current contact information
    (personal info removed do not post this)

  5. (personal info removed do not post this) BSA id# 129906609
    His mother (personal info removed do not post this) has 2 ids
    Current contact information
    (personal info removed do not post this)

  6. (personal info removed do not post this) BSA# 12630798
    His mother (personal info removed do not post this) has 2 ids
    Current contact information
    (personal info removed do not post this)

3

@TwilaLytle we are looking at this - please Do Not post personal info like Names, phones, addresses - rather sure you would not want your info out there

4

@TwilaLytle these are all fixed

5

Didn’t think about that. How would I communicate which information is correct?
I can’t fix these myself correct?

6

no you cannot fix - all SUAC needs usually is BSA # and a description of issue - if we need more info we can message you

7

two parents do not have the correct email address. How do I get that corrected.

8

The parents can change it themself - or post the BSA# and I will see if there was a second email on accounts - I used the ones that either had a registration or latest login

9

Okay I will tell the parents they need to logon and change the email address. There were not two emails on one account. Two accounts with different email addresses.