Hi. I am the Scoutmaster of T455. My wife is unable to view any of my son’s records, nor is she able to send messages in Scoutbook or see anything. She is receiving all of the Scoutbook records however, which leads me to believe that she has two accounts – one which has a BSA Member ID and one which does not. Originally, these were set up with the same email account. It says “another user is using the same email address” in the My Account section of Scoutbook. I tried to changed the primary email of the account in my.scouting.org to correct that both it does not seem to work.
BSA Member ID in my.scouting: 131959272
SB User ID in the problematic SB account is: 11256589
Thanks in advance!