Duplicate parents - request to merge

Scoutbook Scoutbook Bugs
1

Hello, I have two parents who each have 2 member IDs:

  • Member ID 12872447 is the good one (linked to all 3 of his Scouts); Member ID 133751535 is a duplicate.

  • Member ID 133389461 is the good one (has an actual email address); Member ID 14661269 is a duplicate.

Thank you for your help!

2

@AmyCrawford2 that is fixed - I recommend that They contact your local council and ask them to use the Registrar Tools to look up the children. When they look up the children, they want to check children’s “User Relationship” and make sure that children are connected to parent with Only the correct BSA member ID number

3

Good morning. I have a new Scout Parent who accidentally created two different accounts. I would like to manage/merge them so that only the primary one show. She would like to retain the one with her legal name and ID 140239425 because she may register as an adult leader later. I advised her that would be the best course and she can always use her “preferred” name.

From Parent:
"Initially I registered my son “xxxxx” on Scoutbook using my legal name “YYYY” with my preferred name ZZZZ attached. My ID for that profile is #140239425. Then yesterday (Sunday, 8/20) I went to the Pack meeting and signed my daughter up. In the confusion of the rather haphazard signup process, I accidentally created a brand new account to sign up my daughter. This time I used my more colloquially used name YYYY, with the profile ID 140335281.

4

@JackLum

We can merge these but we need to know which my.scouting.org ID she would like to use going forward. One is the portion of her e-mail address before the @. The other starts with g and ends with 00. Please let us know which she would prefer to retain.

5

@edavignon - thanks. She would like to keep #140239425 - the one which starts with G. Appreciate it. Let me know when done.

6

@JackLum

Her accounts have been merged. She needs to log in to Scoutbook and my.scouting.org using the ID that starts with g and ends with 00.

I recommend contacting your Council and having them use the Relationships tab in Registrar Tools to move her daughter Z from MID 140335281 to MID 140239425 otherwise, the next time Z’s record is changed, a new Scoutbook account could be created.

7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.