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Duplicate scout account

Hi we have a new Lion scout with TWO scout book accounts and TWO BSA ID’s causing conflict. Can we have one ID deleted?
ID to be deleted is 13786117.
Valid ID registered on the charter is 137218242.
Thank you.

The SB Accounts are merged - we can do nothing with BSA #s - you need to talk to council for that.

1 Like

Hi, when we send an invitation email to a parent to connect with their son on scoutbook, the email they receive does not have an accept button, or link. They viewed the email on their iphone, gmail account. I asked her to log in from a desktop/laptop and try but haven’t heard back yet. Is this a known bug/issue?

@MichaelSymons - with lions and tigers the parents should already be connected as the partners.

the no link is often caused by device security and it auto hiding images

^^^ this as well ^^^^

Thank you.
The scout is a Lion. Interesting that the parent isn’t automatically connected. Can this be changed if I provide the necessary information?

@MichaelSymons - when you look at the scout > connections who shows up there ? Just the registered leaders ? It may be that the parent is connected as the position of “Adult Partner”

The registered leaders are connected.
The parent shows “the connection is pending”
An invitation to connect email was just sent Saturday. I was with the parent. I saw the email come into her mail, but there was no accept button in the email.

@MichaelSymons - ok thanks. I would also take a look at what Donovan noted. I know with my email app on my phone I have to specifically click on show images likewise on outlook on the pc.