We have a dupe Scout Devin [last name removed by Moderator for privacy] BSA 132267031 user id 2579563 he is a life scout but shows up as a no rank as well. His mother cannot access his account either. Renee [last name removed by Moderator for privacy] User ID 2579549 cannot access his scoutbook on her mobile.
The no rank account is BSA# 13799761 and User Id is 11810141. No parents are linked to this account.