Duplicate Scout in Scoutbook and parent cannot log in

We have a dupe Scout Devin [last name removed by Moderator for privacy] BSA 132267031 user id 2579563 he is a life scout but shows up as a no rank as well. His mother cannot access his account either. Renee [last name removed by Moderator for privacy] User ID 2579549 cannot access his scoutbook on her mobile.

The no rank account is BSA# 13799761 and User Id is 11810141. No parents are linked to this account.

@RaymonFrench I will send you a private message.

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