I seem to have lost the ability to pay for registration renewals with our Pack’s saved bank account information. When I try to authorize a payments, I get a “payment in progress” message but it never goes though. Tried deleting and reentering our bank account information but still get the same result.
@RobertReeves2 - i am having the same issue with both of our units for the last week or so. This is an issue to be reported to council for a member care ticket
I just tried to “paying with a new method” and entered the same bank account info as the saved info. Got a green “payment in progress” message instead of the red one that I got before. Maybe it worked. I will check back and see.
@RobertReeves2- oh.. that is a thought..I will try that. I thought there was an issue with ach as payment prior to the 27th had worked
Now the “payment processing” message is blue. Progress, maybe.
I’d watch the account and make sure it doesn’t get deducted twice (if for some reason the original one gets fixed and goes through).
@RobertReeves2 - I deleted the existing ACH connection and re-added them and re-processed the payments on the unit orders from 11/21 and 11/27 and they were successful. I think I will make a point of doing that next year for payments that get stuck after 12/6
If you’ve experienced difficulties with unit renewal payments, you may want to try again now. Three units in my area had their unit renewals with payments pending disappear this morning, and one that tried again now has no trouble getting things to go through (with the same saved payment method as used before). My best guess is that national fixed a bug in payment processing and it’s working better now.
1 Like
