So over the last month, we appear to have a significant issue with emails being delivered…sent from Scoutbook.
We have parents that have told us, they have not gotten some critical emails that we have sent out… which has led to a lot of problems (deadlines for two campouts and summer camp).
We are at a point, where we regularly now have to use 4 different communication methods, to spread information: Scoutbook, Facebook, Remind, and Announcements at meetings.
We ran a test this past 7 days… We sent a test email to the entire troop (which is 60 youth, and 20 leaders, so it would have been about 150-175 emails sent out by Scoutbook). Simply asking all recipients to reply, that they got it. As of last night, we had less then a 40% return rate, and have confirmed that at least 5 families, that did not receive it (and yes, they checked junk/spam folders).
Is there a known system issue, with large units and email/text delivery?
As I always include myself, and use it as a check to make sure at least I get the email.