Email not appearing in scoutbook

I have a parent who has updated their profile to include their email address but it is not populating in Scoutbook. How do I fix this? I try to edit his scoutbook profile, but I can’t find an email field and it says that editing a profile that the parent has already accessed is not recommended. How could he have accessed his account without an email?

@JamesRoach post their BSA # and we can look

BSA# 10360954

Also, I have a parent whose account was created via online application. His account also doesn’t include an email. His scoutbook account is 13919177

@JamesRoach both are fixed - they need to use their credentials to log in

Thank you! I’m seeing both emails now.

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