I have a scout/parent who just joined our pack. Unfortunately, the parent’s scoutbook account doesn’t appear to have any email address associated with it. When I (as pack admin) go in and attempt to edit her account profile, there is no email address field after the phone numbers. It does appear she has accepted the scoutbook invite and have previously logged into scoutbook.
I see her email was included on the online my.scouting.org registration, so I’m not sure why it didn’t carry over into Scoutbook.
The BSA member number is 13939539. The scoutbook userid number is 11980247. I tried reaching out to our council registrar 3 days ago, but they haven’t been able to help yet. Is there anyone else who can help?