Need to Add an Email Address

Hello! I need to add an email address to a Scout’s parent who is connected in Scoutbook. When I go to edit his profile, there is no option to add an email address. What should I do?


I removed the image because it contained personal information.

Can the user log in to Scoutbook? Users can change their own e-mail. If not, let us know and we will send you a private message to get more information.

I found out he cannot access Scoutbook.


I sent you a private message. Click on the red circle with white M in the upper right of your forum window.

Hi - I got the private message but not sure what to do with it. Sorry.

Click on it, scroll down, hit the reply button, and provide the information requested.

When I do that, here is the message I get:

That’s weird. I’d log out of all bsa apps and back into the forums.

I did add a reply to the private message just in case

@jacobfetzer - is there perhaps a timer on the user side I don’t think so but a crazy stab in the snow

Not historically, anyway. I’ve taken an eternity to get back to folks sometimes if our schedules were out of sync.

@CharleyHamilton - yeah been there done that and have tee shirt and hat. It is odd that he got a page not found. I suspect something local to the user.

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