I have two issues I am encountering and I haven’t been able to get them fixed with our local council.
A parent’s email is correct in my.scouting.org, but it’s not syncing down to Scoutbook. The email in Scoutbook is the email@example.com, but I don’t see a duplicate account. Is there a way to get the scoutbook account updated so she will start receiving email? She says she has tried to update the email but it is greyed out. The BSA ID is 137280519.
I have two youth on my roster in my.scouting.org, but they are not in Scoutbook. They were in Scoutbook, but for some reason their records went away. They transferred in over the summer and the father said he was working to get their progress transferred, so I’m wondering if the other Pack ended the membership of the scouts in our pack too. The BSA IDs are 13844362 and 13847168.