Emails not sent when scheduling detailed assessment

I had a unit commissioner go to schedule a detailed assessment with a unit, but he did not receive any of the bcc emails. He is also the COR (yes, I know, not ideal) and he did not receive that email either. He verified his email is correct. When I tried to send the email to him I encountered this error: required key [commissionerPersonGuid] not found. What is missing here that I need to get fixed?

Thank you!

Remove him as Commissioner in my.scouting, and then add him back to the unit. That should solve the problem.

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