Error initiating scout transfer in my.scouting.org

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello, I was trying to initiate a transfer to my Pack, but I encountered the following error. How should I proceed?

Thanks,
Antoine

Transfer/Multiple transaction failed. Registration record 161861562 for memberId 14579667 not found

[SCOUT’S NAME] already have an active registration with Pack 0521 Kensington Volunteer Fire Dept Inc. If your intention is to transfer to Pack 0275 Christ Congregational Church click “Transfer” button to continue

2

@AntoineDunn that is not a failure - it is a question - Does the family want the active membership to end?

3

Yes, they want to switch packs.

Thanks,
Antoine

4

@AntoineDunn I think the issue is that the other pack has not Rechartered yet. As a result, the Cub Scout’s registration is expired / lapsed and is in the grace period. I would recommend contacting your local council for advice on how to transfer the Scout.