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Error Message for Primary Member ID

Has anyone had this error message pop up for a Scout that has been with the Troop since crossing over? The parents have notified me as they haven’t registered their scout with another Troop. For some reason, the below message has popped up and not allowing the Advancement Chair (me) to make any edits.
Scout X has created a new primary member ID which is active in another unit. Scout X will remain on this roster until their council registrar completes their transfer process or their annual registration for this unit expires.

it is a known issue that Staff is working through

Thank you!!

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