Primary ID Active in another Den

I have a scout that signed up for a STEM pack in another council, but is primarily active in our pack. I see this error message “Scout’s Name” has created a new primary member id which is active in another unit “Scout’s Name” will remain on this roster until their council registrar completes their transfer process or their annual registration for this unit expires.

How can I manage this scout?

@AaronHoward What is the Scout’s first name?

His name is Hugo. He’s my son.

I have heard of a STEM lab unit type. I have not heard of a STEM pack unit type.

Can you log in to my.scouting and check your Member Manager roster? Based on what I can see, the BSA member number For Hugo in Scoutbook does not match the registration with your pack (primary).

@AaronHoward I have updated Hugo’s BSA member number in Scoutbook.

  1. Try going to Hugo’s Membership page.
  2. Click on his current membership with his den.
  3. Uncheck the box next to Position Approved.
  4. Click Update.
  5. Then click on his current membership with his den and re-approve his membership.

See if that fixes the issue for him.

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