Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am getting this error for every Scout in both my Boy and Girl Troop, 31 Scouts total.
“ has created a new primary member ID which is active in another unit. will remain on this roster until their council registrar completes their transfer process or their annual registration for this unit expires.”
I am having the same issue! I accidentally deleted a scout while trying to move them to a different patrol. Now I can’t re-add them because I get this message.
My Dashboard → Administration → My Account → My Connections
See if you find the Scout listed there. If you do, click on the Scout’s name, then click on Scout’s Membership, and add a new membership with the correct patrol in your troop. Make sure that the Scout’s Membership is approved (green shield with check mark).