Error Message for UserID I cannot find

It does and I use the upload function. My problems come in when the Scouts do not get entered in to Scoutbook timely by our Council. I can’t upload their advancements in to Scoutbook without the ID number. We currently have about 53 Scouts on our roster so it gets to be a lot to keep up with and unfortunately Scoutbook has not been kept up with as good as it could be since we do have the alternate system. I also have about 8 or 10 Scouts that still have not been added to Scoutbook so I have not been able to upload advancements for them at all for the year…which is why our TroopTrack sysem is imperative and kept up with much better than Scoutbook. It also appears that stuff is not being uploaded for whatever reason so lots of advancements and ranks seem to be missing. I think I am going to have to put in a lot of work to get everything updated to where it needs to be. For example, I have a Scout that was a Bear last year and earned his rank. I have everything checked off and up to date in TroopTrack but for for some reason in Scoutbook Plus he is missing Bear advancements and his rank is not showing as completed.