I am in Scoutbook Plus and trying to get some information from a new youth who joined back on 8/12/25. It is giving me an Error stating “my current position and permissions do not allow you to perform this action?
I am under my Cubmaster position, his connections in Scoutbook are current and allows all.
Any idea what is causing this and how to fix it?
@HollyPitoniak yes this is a known issue that is being looked at - watch the change log
Thank you for the quick reply
I’m a Scoutmaster and seeing the “Whoops, we encountered an error” message for multiple Scouts since yesterday, when I try to assign a merit badge counselor. This is one of the Scouts where I get this error message: 13899536.
@JohnDereix this is a different error than the original one in the thread.
Can you give us the steps you are using to get to this error?
Are you using these steps to assign a MBC?
To invite a merit badge counselor to work with a Scout on a badge. Login to legacy Scoutbook (https://scoutbook.scouting.org) Navigate to the Scout, and select the menu item [Scoutname]’s Merit Badges. From there you can click on a badge or start a new badge. Once you open the badge, click on Invite Counselor.
If the counselor is in your troop, select from the list of adults on the page and invite them.
If they are not in your troop, then
– click on +Add
– check the box Include MBC Only
– Enter Full Name, Member ID and Email and click on Search (you only need two of these items)
– Click search. Then click on the merit badge counselor and click Invite.
Thanks for the reply. Yes, this is the method I’m using. I know there are two ways to do it–via “Connections” to modify a relationship, or “Search for a MB Counselor.” Just now, I was able to access the badge via the Scout’s “Connections” link since the MB Counselor is a leader in the troop for this Scout. However, I get the same error message for another Scout when trying to access certain (not all) existing badge that is he is currently assigned.
@JohnDereix I sent you a private message. Click on your icon in the upper right and then the note.
For an active scout, the profile is showing as ‘opted out’ on Scoutbook Plus, and I am unable to update his records. This scout was transferred into the unit a few months ago.
What is the Scout’s Member ID (no names)
I’m getting the same error messages trying to add a parent relationship/connection to a scout. Would that also be part of the same known issue? I have “troop admin” position, but I don’t know if that’s from legacy scoutbook.
Here is the ID 140312857
That Scout is opted out from renewal. Contact your Council registrar for assistance.
Thanks for your prompt response!
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