Error when resetting password for scout account

My Scouting Tools
1

I have a youth that I am working to give access to their account. I go to my.scouitng.org and do a password reset. Account is correctly located, and reset email is received. Upon following the link, the security questions are successfully entered, and upon entering and confirming the new password, “A System Error Occurred” message appears and there is a note to contact local council. Here is the scout’s info. Can you take a look before I call the council?

SB User ID:10051961
BSA Member ID:13319133
Previous BSA Member ID:13351969

2

@AJWesseler you can try the BOT at bottom right of my.scouting - or call council to reset password

3

Chatbot did the trick and sent a temporary password that I could use to log in. I had to answer “no” on the chatbot security questions otherwise answering yes got it stuck in a loop between enter username and what do you want to do.