Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have been trying to update the email for a connected parent for weeks now and I keep receiving server error messages. It does not appear to matter what I set the email to. When I tried again today, I get a 404 error.
@AdriannaSimone - it would seem to me that the individual would have to update that themselves. The only way I have ever been able to edit an email was if the parent never connected to their account.
When you say connected do you mean that you connected them to a scout or that they have accepted the invitation to connect by logging in. When you check the show parents/guardians box on the roster, what does it say under their name?
Regardless, there is a bug, since the output is not ideal. It’s just a matter of narrowing down the cause.
When I say connected I mean that the parent is a connection for a scout. But more accurately, they are a pending connection. As far as I know they have never used this account. Presumably because the email address is not correct and they cannot login? I have been told by the den leader that the parent does not receive any scoutbook notifications. When I view their profile I see:
This connection is Pending Last invitation email was sent a year ago
Send Invite Again
Their email is set to “changemyemail@scoutbook.com”. I don’t know if that was set by a person in our council/committee or if that is some sort of automated default.
I was told by our prior Scoutbook “expert” that I should be able to edit anyone in the pack. I am a committee member with Full Control over everyone, but I still get that error.
I’m having this same issue with our Treasurer. He has a daughter in Scouting BSA and a son that’s a Cub Scout. I too am a Committee Chair and should be able to update it. How do you resolve this problem? He’s not receiving the notices and meetings so his son hasn’t been attending