Event Reminder Delays

For the past few weeks, event reminders have been substantially delayed. As an example, we have an event coming up this Sunday at 4pm. The first reminder emails were scheduled to go out 6 days before the event, so they should have gone out at 4pm on Monday. Instead, I did not receive a reminder until 2:15am on Tuesday. (I also got the reminder three times within one minute, but I know the duplicate issue has already been reported).

Where this really becomes a problem is when the reminder emails are just before events. We have weekly den/pack meetings on Mondays at 7pm, with final reminder emails scheduled to go out 2 hours beforehand at 5pm. For the last two weeks, no such reminders were sent for these meetings. I presume that they were delayed, and then a separate process that prevents reminders from being sent after an event separately blocked them entirely.

In any case, this issue is causing emails to be delayed past the point of usefulness for same-day reminders. Please let me know if any additional information is needed.

The 2nd reminder email for our Sunday event was scheduled to go out Friday at 4pm, but did not go out until Saturday at 1:30am, so that was 9.5 hours late.

The good news is that the email only went out one time, so the update to fix the duplicate emails appears to be working. Now we just need to get them back to the correct time.

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