Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Scout X has Parents Y (Pack Leader) and Z, both of which were Connected with Scout X in a different council. After transfer, Scout X was only listed as connected to Parent Z. Parent Y can still be found in Scoutbook through normal Connection search. However, once a Connection is attempted to be made between Scout X and Parent Y through existing record, Scoutbook fails to add connection and asks for Parent Y’s Gender, First and Last Names.
Scout X: SB User ID: 11654059 BSA Member ID: 14627406
Parent Y: SB User ID: 1832332 BSA Member ID: 12928341
When I do this, I don’t see an option for Parent checkbox. I see a grid of adults and scouts, and if I select the box that connects the scout and parent, the only options are ‘View Advancement’ and ‘View Profile’. This doesn’t match the ‘green ball’ marker that the other parents have.