I have at least three families in our pack who have, since this spring, not been receiving email messages and event reminders through scoutbook. How can I remedy this situation?
@RebeccaGolueke - in the message section are they set to no email perchance
No they have not checked the box to decline messages
Do these Events have an RSVP? If so did you change to YES/MAYBE receives reminders?
Yes they have reminders and they are set to yes/maybe.
@RebeccaGolueke - its actually a slider in scoutbook.scouting.org for no email and in the send message they will have no email indicated
Could you provide the bsa member numbers of the parents or scouts (no names needed)?
13996653-adult leader
10679840-adult leader
14108059-scout as guardian does not have aBSA number
This user had 2 usernames at my.Scouting. I have merged them. This might solve the e-mail issue for her.
Please have her contact the local council and ask them to use their Registrar Tools to look up her child (or children). In the “Relationships” tab / section, she should be removed as parent under her secondary BSA member ID number. Then she should be added as parent under her primary BSA member ID number: 13996653.
This user has 2 usernames (logins) at my.Scouting:
firstnamelastname
Sign in with Google turned on
Which username does he want to keep? We can retire the other one.
I found a BSA member ID number for the Scout’s guardian:
14108060
I don’t see anything that would prevent her from receiving e-mails, though.
Thanks for your help. I will let the first one know about two accounts. The second one I will ask which one he wants to keep.
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