Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a parent that will get emails sent via Scoutbook messages, but not get the event reminders that go out whether it is sent “manually - send now” or set to send at another time. She also appears to have 2 accounts but one of them does not have a profile and BSA ID and her contact email shows changeyouremail@ scoutbook.com. So I’m not sure if she has duplicate accounts or if one thing has anything to do with the other. Both accounts appear to be connected to her Scout. Any ideas what the problem may be and if it is an issue to fix on our end or Scoutbook’s end?
I have one BSA ID for her 13054418 - her last name is misspelled on that account
The other account has no profile so there is no BSA or Scoutbook user ID for that account.
Parent has 3 scoutbook accounts. The one she uses is BSA ID 13482461 (User 12131339)
The others are BSA ID 134685492 (User 10589055) and BSA ID (none) User 265897.\
Can you merge the pertinent data to the one account 13482461?