Forbidden error on desktop

Scoutbook Using Scoutbook
1

Hoping someone can help as this has moved beyond what my local council can assist with. Since October I have not been able to enter advancements for my Units. SMs have checked and my “role” hasn’t changed. I can log into my.scouting.org & have no issues. I can log into https://scoutbook.scouting.org as well with no issues but when I go to choose IA, I get a “Forbidden” error message.

Funny thing is…while I cannot access it using Chrome on my desktop, I CAN access it using Chrome on my Chromebook. I just don’t want to use Chromebook to enter advancements.

Any thoughts? I’ve followed instructions, cleared caches & cookies, but nothing is working.

Help! :slight_smile:

2

Have you tried an incognito window?

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Yes. I’ve also tried IE & Edge. I can get into the site through my desktop computer but when I click “tab” for IA, I get the error message.

Very frustrating & making it worse is that it refers me to the site Administrator; however, if I call BSA, they push me off onto my local council and this is beyond their abilities.

4

So this is Chrome - post your BSA# and we can hand to developers as a start - with the BSA # they can sign in as you to see if it occurs - BSA# has no personal data

5

I am also trying to update pending items. I get this message:

Update not allowed. Logged in user does not have authority to take this action for this organization.

I am a key 3 delegate, and unit advancement chair as well as unit admin

not sure what to do? just started happening

6

It’s not just Chrome because it works fine on my Chromebook. It’s my desktop PC & doesn’t matter what browser I’m using. It’s killin’ me! LOL

I prefer to work on advancements at my desk because i use multiple monitors (we don’t use Scoutbook as a Unit, so it’s easier for me to see our program on one screen when i’m working in IA on another).

BSA# 124130677

7

Try disabling ad or popup blockers

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Done. Same result

Message as follows:

Not allowed

Access to the page you are trying to access is restricted to authorized clients. Please contact the site administrator if this is an error.

403 Forbidden

Reference ID: 7b355c96-602d-11eb-9fcc-126f438b3e33

[Back to previous page](javascript:history.back(1)) Proceed to homepage

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@SuellynBoastick - Do you happen to have a screenshot? or can you get one for us?

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@SuellynBoastick -
also questions from team - 1. Is she overseas?
2. What URL is she accessing?

13

I actually finally got it working. I was using Scoutbook.my scouting.org.

Turns out that after the domain change, my VPN didn’t want to play nice with BSA’s new site.

I shut it off before I log in & everything works fine.

Thanks for following up.

14

good thanks for update

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