Frustrated Parent

My Scouting Tools
1

Our troop has a parent that has connected to the account but now is no longer able to access it. We as a troop are unable to assist this parent, would you be able to reset is password or send him a link to accomplish this?

The BSA ID# is 13814567
User ID 11830994

Thanks for any and all help you are able to provide.

2

There is a “self service bot” called Betty at my.scouting.org they can help some. If not, then your council can reset the password.

3

@RichardHall

What I can see the parent logged in to Scoutbook earlier today. What is the parent seeing when trying to log in?

4

Thanks, everyone but the parents have pulled their scout out of the program.