Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Good day,
I have a parent of two scouts and they cannot connect via scoutbook.
Parent Member ID
14330314
Scout
SB User ID:
12505047
BSA Member ID:
14330353
Scout 2
SB User ID:
12505029
BSA Member ID:
14330319
Hi Craig,
I’ve gone back several times to log in with this link and information and it doesn’t work. So, I went to recover my password and try again, and it didn’t send me a recovery email. So, I did the username recovery with our email XXXXX ) and it said there was no account with that email.
I just tried. It asks for member ID, which I have, then asks for last name and birth date. I’ve tried my own birth date and Her SCOUTS Name (trying w his member ID) and it says “we were unable to find your user given the information you provided.” Is there a corporate office number I can call perhaps? I’ll keep trying other combinations too.
I have a parent who can not reset their password. She has been trying for a while now and it never comes through. What information do I need to provide to get assistance?
Have they tried the “Betty” chatbot (small thought bubble bottom right corner) at my.scouting? It will ask security questions, but the person can say they don’t remember and bypass with additional information.
Alternatively, if the chatbot won’t work, council can reset passwords using the VST tools.