I invited a Parent/Leader to connect on ScoutBook, and they were unable to log in but did receive the invite email from SB. To debug, I had them attempt to login to my.scouting.org, and they were unable to. They used the recover userid tool to verify their userid, and the reset password tool, but no email has arrived to reset password. my.scouting.org has her using the same address that ScoutBook successfully used, and there is nothing in her junk folder.
BSA ID: 12798091
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