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I believe this issue is similar to another recent post (google not letting 12 yo login). @edavignon was able to provide a solution.
I’ve been trying to get the resolved for a long time!
My daughter has two member IDs but I can’t get into her account to merge them. The account was created with Google. She is 14yo now but I still get an error when trying to get in and I have no way to reset the password. I’ve been in contact with local leadership but they haven’t been able to resolve the issue.
The member IDs are.
14532707 * (I was told to make this one the primary but I can’t get into either)
14595888
I don’t care if these accounts are deleted and we have to start from scratch. We just need access. It’s been a problem not having the troop calendar and not being able to rsvp for activities. Any help would be very appreciated.
@CaseySchultz 14395888 is the correct number for the second one - go in and make a NEW user for the 14532707 number - tell us - then we can clean it up - make a user name not google sign in
OMG, I’m in with her account this is great. One issue… There is a warning that another user has the same email address. I know that’s the other account we had for her. Do I need to do anything about that?
@CaseySchultz You can leave the e-mail as is or you can change it. Either way is fine.
If you do change it, I recommending changing it at my.scouting.
If you use Gmail, you can use the “+” to make what appears to be a different e-mail address, but Gmail ignores the “+” and whatever comes after it. So the following e-mail addresses would end up going to the same Gmail inbox:
