Thank you! That fixed my problem!
I had just chartered a new troop and everyone had been moved into it from an existing troop. I lost access to all of the existing the Scouts during this process except my own child, though I had access to the newly registered Scouts. I then had the CC grant me access to the transferred Scouts, moved them into their patrols, and the next day both I and the CC had lost access to the Scouts. To answer the original questions:
- Your position(s) in Scoutbook
For this troop, SM and Troop Admin. (For another troop, assorted other positions, including Troop Admin.)
- Unit Type
- Sub-unit info (was it new or existing)
- How did you move the Scout? Reassign? The Scout’s Membership page?
Went into the patrol and used the reassign option.
- Were these new Scouts to your unit or existing Scouts?
All of the Scouts were new to the unit. Some had transferred from another unit, and two were new registrations.