Help Merging 2 Adult Accounts

Scoutbook Scoutbook Bugs
1

I’m our packs primary Scoutbook ADMIN and the unit advancement chair.

Our Pack’s Cubmaster was a scout parent for 2 years before taking on an official position as Den Leader. When he submitted the adult app, they didn’t state he already had a BSA ID and a second account was created and we need these merged. The “official one” on record looks jacked up with his address where he grew up and assigned the wrong council. He and his wife have contacted our council to get these merged with no luck.

Any help??

Profile 1 (leader profile): BSA ID: 134458282, UserID: 7645777
Profile 2: (parent profile with correct email): BSA ID: 13157862 UserID: 1874324

2

This is fixed - he needs to us my.scouting.org username and password to login to Scoutbook @JonathanKing1

3

Thanks you Donovan. I have asked him to login and make sure all is good. It looks good from my end other than his address on his profile page, but I can ask him to correct that as needed.

I will probably have more requests of this as well. We have a few like this.

I am also the Advancement Chair and primary admin of a Troop as well and we have some of the same issues. I am sure I will be hitting you up again. Thanks so much for the help.

4

Here is another one in our pack. Same situation - scout dad who had an account and BSA ID number later became officially a leader and now has two accounts. He cant’ update the new account with his email because it’s “already in use.” We need these accounts merged, please:

Old dad account: BSA ID 13058907 UserID 1792267
New leader account: BSA ID 12712644 UserID 10019673

5

@JonathanKing1 that is fixed - he needs to use my.scouting credentials to log in

6

Here is another one we need merged in the troop that I admin:

Old mom account: BSA ID 13188540 UserID 1446567
New leader account: BSA ID 13756148 UserID 11776464

7

@JonathanKing1 that is fixed

8

Thank you sir! @DonovanMcNeil

9

Here is another one we need merged in the troop that I admin:

Old mom account: BSA ID 13754524 UserID 11739783
New leader account: BSA ID 13755354 UserID 11746734

10

@JonathanKing1 this is fixed

11

@DonovanMcNeil thank you again sir. I think we have two more in the troop to merge and I am waiting for them to verify they can login to my.scouting before I merge their accounts.

12

Here is another one we need merged in the troop that I admin:

Old dad account: BSA ID 13110458 UserID 1462200
New leader account: BSA ID 12713108 UserID 10614677

13

@JonathanKing1 this is done

14

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