Help with Duplicate Accounts

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I have a mom in my troop who ended up with 2 my.scouting accounts. The one that is linked to get Scout gives an error when she tries to log in, so she created another one.

When i had her try to link the initial account with the new account, it gave her an error that the Provided member ID does not match the existing user profile.

Googling indicates i need to come here to get help merging the accounts. The original ID is 141631157. The new ID is 141651052.

Can someone help our do I need to contact our council?

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@DavidParker7 the user name is everything before the @ in her email - is she trying that to get in? What does the system say?

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@DavidParker7 oh I see a second one ending with a 1 - we would just need to know what username to keep to clean it up - or council can help

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I’d say let’s keep the original, 141631157. Can we make that one work again?

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@DavidParker7 Usernames (logins) and member ID numbers are different things.

If you want us to keep the original username, we can do that. However, she needs to use member ID number 141631157, because that’s the one with her parent / child “relationships” at my.Scouting.

The reason a second member ID number was created is because he dates of birth are slightly different between the two.

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Sorry, I should have said could we keep the login associated with 141631157. It sounds like that is your proposal as well?

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@DavidParker7 Both usernames (logins) currently have member ID number 141631157 set as primary.

The Mom has 2 usernames (logins). They are very similar, but one has a 1 at the end.

Does she want to keep the original username (no number at the end)?

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She says she would like to keep the one with the 1 at the end.

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@DavidParker7 OK, she should only log in with the username ending in 1 from now on.

Please ask her to log in and check her date of birth. If it needs to be corrected, the local council can do it with their Registrar Tools.

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Communicated that and she called council to correct her birthdate.

Thank you so much for your assistance!

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